Privacy Policy
Privacy Policy – Velia
We take your privacy seriously. This Privacy Policy explains how Velia collects, uses, and protects your personal data when you visit our website or place an order.
1. Data We Collect
When you place an order or contact us, we may collect the following personal information:
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Full name
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Delivery and billing address
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Email address
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Order details
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IP address
2. How We Use Your Data
Your personal data is used solely to:
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Process and ship your orders
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Communicate with you regarding your purchase or customer service requests
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Comply with legal and regulatory obligations
📌 Velia does not send newsletters or marketing emails.
3. Data Sharing
We only share your personal data with trusted third parties strictly necessary to fulfil your order, including:
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Payment processors (e.g. PayPal, Shop Pay)
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Shipping partners (e.g. Evri, YunExpress)
Your data is never sold or shared for marketing purposes.
4. Your Rights
In accordance with the UK General Data Protection Regulation (UK GDPR), you have the right to:
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Access your personal data
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Request correction of inaccurate data
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Request deletion of your personal data
To exercise these rights, please contact us at: contact@velia.com (or your official Velia support email)
5. Data Retention
We retain your personal data only for as long as necessary to process orders, manage customer service, and comply with legal requirements.
6. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.
7. Cookies
Velia does not use tracking cookies or third-party analytics tools on its website.
Only essential cookies required for the proper functioning of the website may be used.
8. Contact
For any questions regarding this Privacy Policy or your personal data, please contact us at: