Returns & Refunds Policy
Returns, Refunds & Warranty – Velia
We want you to be fully satisfied with your purchase. If for any reason you are not satisfied, you may return the product within 30 days of delivery.
Eligibility
-
The return request must be made within 30 days from the date of delivery.
-
The product must be returned in accordance with our return instructions.
Return Process
To initiate a return, please contact us by email at contact@velia.com (or your official Velia support email) and include your order number.
-
Return shipping costs are the responsibility of the customer.
Refunds
Once we receive and inspect the returned item, your refund will be processed within 3 business days.
-
Refunds are issued to the original payment method used at checkout.
Refused Parcels
If a parcel is refused at delivery (except in cases of defective products or shipping errors on our part):
-
Outbound and return shipping costs remain the responsibility of the customer.
-
Only the product price will be refunded.
-
Shipping fees are non-refundable.
Warranty
If your product is defective, please contact us and we will offer a replacement or a refund, depending on the nature of the issue.